Terms of service

Website operator / registered company: 宁波经济技术开发区芳贝国际贸易有限公司

Lulu's World is a registered trademark brand owned by 宁波经济技术开发区芳贝国际贸易有限公司. This company operates this website and is the seller for purchases made through this store. In our policies, “Lulu's World”, “we”, “us”, and “our” refer to this company trading under the Lulu's World brand.

Last updated: September 9, 2026

These Terms of Service govern your use of the Lulu's World website, online store, and related content, features, tools, products, and services (the "Services"). The Services are powered by Shopify. By accessing or using the Services, you agree to these Terms and our referenced policies. If you do not agree, do not use the Services.

1. Access and accounts

You must be at least the age of majority in your jurisdiction, or have permission from a parent or guardian, to use the Services. Information you provide must be accurate, current, and complete. You are responsible for safeguarding account credentials and for activity under your account. You may not transfer or sell your account.

2. Products and presentation

We make reasonable efforts to display and describe products accurately. Colors and appearance can vary with screen and device settings. We may update product descriptions, limit quantities or availability, or discontinue a product without prior notice. Nothing on the site is an additional warranty unless expressly stated.

3. Orders

Submitting an order is an offer to purchase. Lulu's World may accept, reject, change, or cancel an order where permitted, including for suspected fraud, errors, unavailability, or purchase limits. An order is accepted only after payment is authorized and we confirm acceptance. Review the order carefully before submitting it because cancellation may not be possible after acceptance. Products are intended for personal or household use and not unauthorized resale or export.

4. Prices, payment, and billing

Prices, promotions, and availability may change without notice. The price charged is the price in effect when the order is submitted and appears in the order confirmation. Unless expressly stated, displayed prices do not include taxes, shipping, handling, duties, or import fees. You agree to provide accurate billing and payment information and to update it when necessary. You represent that you are authorized to use the payment method provided.

5. Shipping, returns, and refunds

Shipping times are estimates and can be affected by carriers, customs, weather, and events outside our control. Shipping terms are described in our Shipping Policy. Returns and refunds are available only under our Refund Policy. Those policies form part of these Terms.

6. Intellectual property

The Services and their trademarks, branding, text, images, graphics, reviews, video, audio, design, selection, and arrangement are owned by Lulu's World, its affiliates, or licensors and are protected by applicable intellectual-property laws. You may use the Services for personal, non-commercial purposes only. Without prior written permission, you may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, sell, or exploit protected materials except as expressly allowed by law.

7. Optional tools and third-party links

We may provide access to optional third-party tools or links that we do not control. They are provided as available without endorsement or warranties from us. Your use is at your own risk and may be subject to the third party's terms and privacy practices. We are not responsible for third-party content, products, services, transactions, damage, or loss.

8. Shopify

Shopify provides the technology used to operate the Services, but purchases from this store are transactions directly with Lulu's World. To the extent permitted by law, Shopify is not responsible for the products, sales, or transactions between you and Lulu's World.

9. Privacy

Personal information collected through the Services is handled under our Privacy Policy. Because Shopify hosts the Services, Shopify also collects and processes certain information as described in its privacy notices.

10. Feedback

If you submit ideas, suggestions, reviews, proposals, or other feedback, you grant Lulu's World a worldwide, perpetual, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display it for purposes including operating and improving the Services. You represent that you have the rights needed to provide the feedback and that it does not violate law or third-party rights. We are not required to keep feedback confidential, pay for it, or respond to it.

11. Errors and availability

Information on the Services may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, shipping charges, delivery times, and availability. We may correct information, update content, or cancel affected orders as permitted by law, including after an order is submitted.

12. Prohibited uses

You may use the Services only for lawful purposes. You may not use them to violate law or rights; harass, abuse, defame, threaten, or harm others; transmit false or misleading information; send spam or malicious code; impersonate another person; collect personal information without authorization; scrape, copy, sell, resell, or exploit the Services unlawfully; bypass security or access controls; interfere with operation; or use automated systems in a manner prohibited by our instructions or applicable law. We may suspend or terminate access for a violation.

13. Termination

We may suspend or terminate access to the Services where permitted by law. Obligations and provisions that by their nature should survive termination remain in effect, including intellectual property, feedback, disclaimers, liability limits, indemnification, and payment obligations.

14. Disclaimers

Information provided through the Services is for general information. To the maximum extent permitted by law, the Services and products are provided on an "as is" and "as available" basis, without warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee uninterrupted, timely, secure, or error-free access. Some jurisdictions do not permit certain exclusions, so these exclusions may not apply to you.

15. Limitation of liability

To the maximum extent permitted by law, Lulu's World and its affiliates, personnel, contractors, service providers, licensors, and Shopify and its affiliates are not liable for indirect, incidental, punitive, special, or consequential damages, or for loss of profits, revenue, savings, data, or replacement costs arising from use of the Services or products. Nothing in these Terms limits liability that cannot legally be limited.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold Lulu's World, Shopify, and their respective affiliates, personnel, contractors, licensors, and service providers harmless from third-party claims, losses, liabilities, and reasonable legal fees arising from your violation of these Terms, law, or third-party rights, or your misuse of the Services.

17. Severability, waiver, and entire agreement

If a provision is found unlawful, void, or unenforceable, it will be enforced to the maximum lawful extent and severed without affecting the remaining provisions. A failure to enforce a provision is not a waiver. These Terms and the policies posted on the site form the entire agreement governing your use of the Services and replace prior related communications.

18. Assignment and governing law

You may not assign these Terms or your rights or obligations without our prior written consent. We may assign them as permitted by law. These Terms are governed by the laws and courts applicable where Lulu's World is headquartered, without limiting consumer rights that cannot be waived under the law of your residence.

19. Changes

We may update these Terms by posting a revised version. Where required, we will provide notice of material changes. Continuing to use the Services after the effective date means you accept the revised Terms.

20. Contact

Questions about these Terms can be sent to lulusworld@lulusworld.pet. Lulu's World is located at Rooms 1602 and 1604, Ningxing Building, No. 299, 13-4, Jiangnan Yipin Garden, High-tech Zone, Ningbo, Zhejiang 315048, China. Phone: +86 138 0908 1707.