Privacy policy

Website operator / registered company: 宁波经济技术开发区芳贝国际贸易有限公司

Lulu's World is a registered trademark brand owned by 宁波经济技术开发区芳贝国际贸易有限公司. This company operates this website and is the seller for purchases made through this store. In our policies, “Lulu's World”, “we”, “us”, and “our” refer to this company trading under the Lulu's World brand.

Last updated: September 9, 2026

Lulu's World operates this store and website, including the related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, make a purchase from, or otherwise communicate with the Services. If this Privacy Policy conflicts with our Terms of Service about the collection, processing, or disclosure of personal information, this Privacy Policy controls.

Personal information we collect or process

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services and applicable law, we may collect or process:

  • Contact details, such as your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, including products viewed, added to a cart, purchased, returned, exchanged, or cancelled, as well as payment confirmation and transaction details. Payment information is processed by our payment providers.
  • Account information, such as login credentials, preferences, and account settings when you create an account.
  • Communications, including information you provide when you contact customer support.
  • Device and usage information, including browser and device details, IP address, unique identifiers, and information about how and when you use the Services.

Sources of personal information

We may collect personal information directly from you, automatically through the Services and cookies or similar technologies, from service providers acting for us, and from business or marketing partners where permitted by law.

How we use personal information

  • Providing and improving the Services. We use information to process payments, fulfill and ship orders, manage accounts, remember preferences, process returns or exchanges, provide customer support, and improve or personalize the shopping experience.
  • Marketing and advertising. Where permitted and based on your communication choices, we may send marketing messages and measure or personalize advertising. You may unsubscribe from promotional emails at any time using the link in each message. We may still send non-promotional messages about your account or orders.
  • Security and fraud prevention. We use information to authenticate accounts, maintain a secure shopping experience, and detect, investigate, or respond to fraudulent, illegal, unsafe, or malicious activity.
  • Legal reasons. We may use information to comply with applicable law and valid legal process, protect rights and safety, resolve disputes, and enforce our terms and policies.

How we disclose personal information

We may disclose personal information for legitimate purposes to Shopify; payment, fulfillment, shipping, analytics, customer-support, cloud-storage, IT, and other service providers; business and marketing partners; parties you direct or authorize us to share with; affiliates; and parties involved in a business transaction or valid legal request. These parties use information according to their own duties and privacy notices.

Shopify

The Services are hosted by Shopify. Shopify collects and processes information about your access to and use of the Services to provide and improve the platform. Information submitted through the Services may be transferred to Shopify and service providers in countries other than your own. Learn more in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and third-party links

We and our providers use cookies and similar technologies to operate the site, remember choices, understand use, and, where permitted, support marketing. The Services may link to websites or platforms operated by third parties. We do not control their privacy or security practices, and we encourage you to review their policies before providing information.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the legal age of majority in their jurisdiction. A parent or guardian may contact us to request deletion of information provided by a child.

Security and retention

No security method is perfect, and information sent over insecure channels may not be protected during transmission. We retain personal information only for as long as reasonably needed to provide the Services, maintain an account, meet legal obligations, resolve disputes, and enforce agreements and policies.

Your rights and choices

Depending on where you live, you may have rights to access, know about, correct, delete, or obtain a copy of personal information; request transfer of certain information; restrict or object to certain processing; withdraw consent where processing is based on consent; or opt out of certain targeted advertising, sale, or sharing as defined by applicable law. These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before responding. You may also use Shopify's Privacy Portal where applicable.

Complaints and international transfers

If you have concerns about how we handle personal information, please contact us. Depending on your location, you may have the right to appeal our response or complain to your local data-protection authority. Personal information may be transferred, stored, and processed outside your country. Where required, recognized transfer safeguards are used.

Changes and contact

We may update this Privacy Policy to reflect changes to our practices or legal requirements. The revised date will appear at the top of this page. Questions or privacy requests can be sent to lulusworld@lulusworld.pet. Our mailing address is Rooms 1602 and 1604, Ningxing Building, No. 299, 13-4, Jiangnan Yipin Garden, High-tech Zone, Ningbo, Zhejiang 315048, China.